Below we have a selection of our most frequently asked questions to help save you time. We’ve tried to cover everything you need to know, but if you can’t find the answer you’re looking for, just give us a call as we are happy to help.

Using a fully compliant solution like Umbrellaphant, the overheads, employment risk and administrative responsibilities are minimised for agencies and passed onto us.

During our set up process we will provide you with a specific pay illustration. Your pay calculation will be based on your pay rate, number of hours or days working and your tax code (if available).

Exactly when you're paid will depend on the agency you're working through. In the vast majority of cases, you’ll be paid on the same day each week or month. When it’s time to pay you, we’ll text you to confirm the amount you'll be paid. You will also receive a pay slip and have access to this via your portal.

No, our umbrella service will only deduct our margin when we have processed your pay.  There is no charge for joining or leaving.

You have the right to 5.6 weeks (28 days) per annum. This is calculated and included in each payslip you receive. We do not accrue holiday pay this is paid with each payslip.

The holiday entitlement of 5.6 weeks is equivalent to 12.07% of hours worked over a year. The 12.07 per cent figure is 5.6 weeks’ holiday, divided by 46.4 weeks (being 52 weeks – 5.6 weeks). The 5.6 weeks are excluded from the calculation, as the worker would not be at work during those 5.6 weeks in order to accrue annual leave.

Please be aware that public holidays are counted as part of the statutory 5.6 weeks’ holiday entitlement as described above under the Working Time Regulations 1998 (as amended).

If you are unable to work for any reason, you must inform the end client and your agency as early as possible. Notification should be made by you (where possible) via telephone. Any absence not previously authorised must be properly explained and in the case of an absence of uncertain duration, you must keep us regularly informed of its expected duration.

If you are absent from work due to sickness or injury that continues for more than five working days (excluding weekends), you must provide us with a medical certificate from your doctor on the sixth day of sickness or injury. Thereafter, medical certificates must be provided to us on a weekly basis.

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